Before returning any items you must notify us by e-mail (a1qualitysafe@gmail.com) and obtain a return goods authorization number. Merchandise may be returned within 15 days from receipt of order and must be in their original boxes and properly packaged to avoid damage in shipping. The products must be returned in new, resalable condition and must include all packaging materials. Packaging materials must not be torn or damaged. All manuals and warranty registration cards must be unmarked. Any programming MUST be reset back to factory default. Display the RGA # prominently on the outside of the box to avoid delays to your refund. Returns without prior authorization will be refused. All returns are subject to cancellation, transportation, handling and 20% restocking charge. All sales are final on sale items. Any item not received within 45 business days will receive full credit to charge account. Defective merchandise is subject to inspection prior to credit being issued. Access/Electrical products are subject to factory inspection prior to credit being issued. All items are inspected prior to shipment. A1-locksmith's liability for damaged merchandise ceases when the shipment is accepted by a common carrier. The consignee should carefully inspect all merchandise and if damage or shortage is evident, the consignee should refuse acceptance until an agent of the carrier indicates on the delivery receipt the nature and the extent of the damages or shortages. All claims for damages or shortages should be made directly to the carrier Upon receipt of the returned merchandise in good order in accordance with the above and within 30 days of original delivery, we will issue credit to your charge account. Your cooperation is sincerely appreciated. Please contact our Customer Service Department to answer any questions you may have regarding the Return Policy.